By True North Learning Director and Senior Facilitator: Errol Amerasekera
In recent times I have noticed my growing frustration with our politicians- from both sides of the political divide. On further reflection, the aspect of their behaviour which fuels my frustration, is their ongoing tendency to appear to take no responsibility for their actions, and to use so-called policy as a political football in the blame-game.
This reminded me of one of the models that we introduce many of our Experiential Learning training programs with. It’s called the “Above the Line” model. We introduce the concept by stating that when things don’t go so well, or don’t go to plan, individuals and teams behave in one of two ways-either “Above the Line (ATL)” or “Below the Line (BTL)”. We have found that individuals and teams that are more effective, tend to exhibit more behaviours that are ATL. Whilst less effective teams and individuals are prone to demonstrate more BTL behaviours.
Some BTL behaviours are Justifying eg “ I didn’t think that it was that that important”, Blaming eg “It was Fred who miscalculated the profit margin.”, Defending eg “Now you’re just picking on me” and Denial eg “It wasn’t my fault”. ATL behaviours, on the other hand, are to take responsibility, accountability and ownership of individual and team outcomes. It’s the “buck stops at me” mentality, as opposed to “pass-the-buckism”.
Upon presenting this to one of our clients a few weeks ago in the debrief after an Experiential learning activity, I was accused by the group of being BTL by pointing out their BTL behaviour. I have been wrestling with this issue ever since.
In other words, when we observe BTL behaviour that is not in service of the organisation’s outcomes or its Purpose, how do we point that out without ourselves being BTL? Unfortunately, in this context, two sets of BTL behaviours don’t make an ATL behaviour, so as leaders and managers it’s imperative to model the very behaviour that we want to encourage more of in our teams.
Here is my view and I would be curious to hear the views of others.
Whether or not our intervention, upon seeing the BTL behaviour in our team or team-mates, was ATL or BTL can only be ascertained in hindsight. In other words, there is no recipe for what we should say when we observe BTL behaviour, nor is there a fixed way of how we should say it. Whether or not our intervention was ATL or BTL is dependent on the outcome of what we did. If what we did or said had a positive outcome and empowered or provided an insight which enabled the individual or team to transform their behaviour to be more ATL, then our intervention itself was ATL. If however, the outcome of what we did serves to produce more BTL behaviour, and actually moves the individual or team away from effective functioning, then our intervention was possibly BTL.
This way of leading teams challenges managers to take ultimate responsibility for the outcome of interactions between themselves and their reports. While this may be a heavy burden to carry, some would argue that it is the responsibility of leadership. I would also suggest that it is the responsibility of the authority conferred upon you by your leadership role within the organisation, which means the buck stops at you to a much greater extent than those you are leading.
So if we go full circle, is my frustration at pointing out our politician’s BTL behaviours, BTL in itself? Well the impact remains to be seen, but I suspect that not many people feel empowered or inspired to change by having their “faults” point out by a frustrated onlooker. I guess that means its back to the drawing board for me (read the therapist’s couch) to figure out ATL ways to think about our current political situation.
Please share your thoughts about how to address BTL behaviours in your teams, whilst at the same time remaining ATL yourself?
Dr Errol Amerasekera
For more on Below the line behaviours visit our ‘Beating Obstructive Behaviours’ program at http://truenorthlearning.com.au/problem-solvers/bob.php