By True North Learning Director and Senior Facilitator: Errol Amerasekera
When we view the corporate landscape through the lens of performance and sustainability, there is little doubt that we are living in challenging times. At no point in our history has there been such a pressure on outcomes and performance. Simultaneously we are also challenged to ensure the long-term viability of our organisations, the wellness and fulfilment of those who work for them, while also working to mitigate the ecological issues facing our planet.
Understandably many organisations are becoming progressively more performance driven; forever increasing emphasis and value on measurable outcomes, at the expense of culture, relationships, connection and dare I say it – humanity. There is no doubt that organisations need to have a firm focus on operational excellence and meeting their KPI’s and milestones, but somewhere along the way, the strategies for achieving these outcomes sacrificed the things that matter most.
The irony is that most of the leaders of these organisations believe in the value of creating a positive culture. They see the benefit of building long-lasting and mutually beneficial relationships and they genuinely respect and value their people. How then do we explain the increasing prioritisation of outcomes, at the expense of culture and relationships? This dichotomous behaviour is often the result of one single flawed assumption; that building a care-based culture is mutually exclusive with delivering high performance.
We’ll blow that assumption out of the water in a moment, but first, what is a care-based culture?
A care-based culture places a premium on culture, relationships and humanity. It views and treats a team member as a whole person, not just as their organisational role and function. A care-based culture reminds us that people come with their own hopes, dreams and aspirations as well as their insecurities and fears.
This does somewhat complicate the management function. Managing someone’s hopes, dreams and fears, as well as their role based performance, is far more challenging than simply focusing on the results they deliver as part of their role.
But what if managers really saw the value in building a care-based culture and set about developing the additional skills needed to manage their people in a more holistic way? Instead of trying to compartmentalise their lives by drawing boundaries between their work self and non-work self, team members would be supported to bring their whole selves to work, and can thereby gift all their talents to the tasks at hand.
Think of the benefits! Care-based cultures lead to greater levels of staff motivation and engagement – and people work harder and smarter when they are engaged in the task. When teams are able to see and support the humanity of each of their members, tighter bonds are formed and a culture of shared accountability created. This culture of care and humanity then flows into the manner in which team members deal with customers, clients and other key stakeholders – and it doesn’t take a genius to work out how this would be received. When people turn up to work as their whole selves, it also enables them to be more creative and innovative by using more of their life experience, feelings and intuition in order to resolve complex challenges.
Finally perhaps most importantly, organisations that place a strategic emphasis on building a care-based culture not only perform at the very highest levels, the efficiency of the process by which that performance is driven makes it significantly more long-lasting and sustainable than being performance driven for the sake of performance itself.
For most of us, including myself, this is a radical paradigm shift. Until recently I have always advocated that leaders reinforce the boundaries pertaining to an individual’s organisational role, and support those individuals to manage the aspects of their lives that fall outside that role themselves. But in recent times I have been repeatedly astounded by the unexpected high performance that flows, almost as a side effect, from building a care-based culture.