By True North Learning Director and Senior Facilitator: Errol Amerasekera
In recent times I have noticed my growing frustration with our politicians- from both sides of the political divide. On further reflection, the aspect of their behaviour which fuels my frustration, is their ongoing tendency to appear to take no responsibility for their actions, and to use so-called policy as a political football in the blame-game.
This reminded me of one of the models that we introduce many of our Experiential Learning training programs with. It’s called the “Above the Line” model. We introduce the concept by stating that when things don’t go so well, or don’t go to plan, individuals and teams behave in one of two ways-either “Above the Line (ATL)” or “Below the Line (BTL)”. We have found that individuals and teams that are more effective, tend to exhibit more behaviours that are ATL. Whilst less effective teams and individuals are prone to demonstrate more BTL behaviours.
Some BTL behaviours are Justifying eg “ I didn’t think that it was that that important”, Blaming eg “It was Fred who miscalculated the profit margin.”, Defending eg “Now you’re just picking on me” and Denial eg “It wasn’t my fault”. ATL behaviours, on the other hand, are to take responsibility, accountability and ownership of individual and team outcomes. It’s the “buck stops at me” mentality, as opposed to “pass-the-buckism”.
Upon presenting this to one of our clients a few weeks ago in the debrief after an Experiential learning activity, I was accused by the group of being BTL by pointing out their BTL behaviour. I have been wrestling with this issue ever since.
In other words, when we observe BTL behaviour that is not in service of the organisation’s outcomes or its Purpose, how do we point that out without ourselves being BTL? Unfortunately, in this context, two sets of BTL behaviours don’t make an ATL behaviour, so as leaders and managers it’s imperative to model the very behaviour that we want to encourage more of in our teams.
Here is my view and I would be curious to hear the views of others.
Whether or not our intervention, upon seeing the BTL behaviour in our team or team-mates, was ATL or BTL can only be ascertained in hindsight. In other words, there is no recipe for what we should say when we observe BTL behaviour, nor is there a fixed way of how we should say it. Whether or not our intervention was ATL or BTL is dependent on the outcome of what we did. If what we did or said had a positive outcome and empowered or provided an insight which enabled the individual or team to transform their behaviour to be more ATL, then our intervention itself was ATL. If however, the outcome of what we did serves to produce more BTL behaviour, and actually moves the individual or team away from effective functioning, then our intervention was possibly BTL.
This way of leading teams challenges managers to take ultimate responsibility for the outcome of interactions between themselves and their reports. While this may be a heavy burden to carry, some would argue that it is the responsibility of leadership. I would also suggest that it is the responsibility of the authority conferred upon you by your leadership role within the organisation, which means the buck stops at you to a much greater extent than those you are leading.
So if we go full circle, is my frustration at pointing out our politician’s BTL behaviours, BTL in itself? Well the impact remains to be seen, but I suspect that not many people feel empowered or inspired to change by having their “faults” point out by a frustrated onlooker. I guess that means its back to the drawing board for me (read the therapist’s couch) to figure out ATL ways to think about our current political situation.
Please share your thoughts about how to address BTL behaviours in your teams, whilst at the same time remaining ATL yourself?
Dr Errol Amerasekera
For more on Below the line behaviours visit our ‘Beating Obstructive Behaviours’ program at http://truenorthlearning.com.au/problem-solvers/bob.php
By True North Learning Director and Senior Facilitator Errol Amerasekera
The face of leadership is changing. At True North Learning, as we work with our clients, we are noticing a changing of the guard. It seems to us that the days of the iconic heroic leader are drawing to a close. And those leaders that are able to facilitate their teams and organisations through complex business challenges are rising to the fore and building High Performance Workplaces (HPWs).
So why is this happening?
Perhaps because business is more complex these days. Not so long ago a CEO’s role was simple – to improve the bottom line and boost shareholder value. This single bottom line allowed them to pour all their energy, focus and resources into achieving one outcome.
Oh how times have changed!
Now business leaders have to report on triple bottom lines, taking into account people and planet as well as profit. In some circles, businesses are also reporting on a quadruple bottom line, where the spiritual well being and emotional development of their employees needs to be taken into account as well.
Given this, True North Learning believes that one of the most significant challenges of corporate leadership going forward is to come to terms with the competing demands of multiple bottom lines.
No longer can leaders be single minded in their approach to business. They need to address questions like: How do we drive profit and still create environmentally sustainable policies? How do we look after our people and their well being and still run lean in challenging economic times? How do we boost shareholder value and still contribute to the communities we work in and society at large?
These are complex challenges that test leaders. They require a style of leadership that can take into account multiple factors and outcomes. We have found that one of the most effective ways to navigate these dilemmas is to develop ones Facilitative Leadership ability.
Facilitative Leadership is taking the mindset and skills that are utilised by facilitators and then applying them to a leadership context.
We believe there are 5 key skills to effective Facilitative Leadership:
Facilitative Leaders notice subtle shifts in their teams and organisations and approach them with curiosity and open-mindedness. But in order to do this, they need to step out of the daily grind and the “doing” of business and place their awareness and attention on the process of the business. This is not just about business processes and systems, but also about the “feeling” within their business, the levels of motivation, the potential conflicts and power struggles, the degree of alignment with the organisational purpose and goals etc. The more leaders step out of the “doing”, the more they are able to notice to the underlying dynamics that are giving rise to the organisation’s outcomes – both good and bad.
Framing is putting what you ‘Notice’ out in the open – in a curious, open-minded and non judgmental way. An example of the framing within the context of a meeting might be: “I notice that every time we start talking about the ABC project our levels of engagement and enthusiasm drop…” Or framing a personal interaction: “Jack, I noticed that when Jill asked you about that report, it looked like you tuned out a little…”
Framing doesn’t necessarily mean you have to know how or why what you notice is happening. The heroic model of leadership has the adage: “Don’t bring me a problem without the solution!” The problem with this approach is that it assumes there is only one solution to a problem. It also assumes that the individual who notices the problem has the responsibility and ability to find the solution.
3. Believing that all the required wisdom lies within the group/team
Facilitative Leaders believe that the power and wisdom of an organisation lies within the group, as opposed to its individual leaders.
Facilitative Leaders have the courage, faith and skill to sit in the unknown until solutions occur organically. They resist the temptation to jump to a premature solution simply to avoid the tension of the unknown. Throughout this process they welcome a diversity of voices and opinions which address any challenge from these multiple views points and contexts (ie rational, emotional and strategic).
Facilitative Leaders see the value of reflection. Reflection in this context means taking a step back from the task, reflecting on and studying the process. Reflection asks: “How are we feeling?”, “How well is this working for us?” “What are we assuming in the way we do things, and how can these assumptions be tested or challenged?” “What if we did it this way?” Often simply asking the right questions will open the space for creative and innovative thoughts and solutions. Leaders in HPWs place a value on reflection. This value means they are very adept at managing the tension between task and process.
5. There is a trust in the process
At the heart of effective facilitation lies the belief that if one can follow the group closely, notice and frame those times where the conversation needs to deepen, be open to a diverse set of view points, and hold the group on its learning edges (those places that represent the limits of a group’s knowledge, thinking or ability), new and innovative solutions to complex problems can occur. This trust is not, for most, easily obtained, but rather built over time from being witness to groups growing, changing and evolving though effective facilitation.
Please share with us what you think on how the face of Leadership is changing. And do you think are some of the key skills needed by Leaders to effectively facilitate and manage their teams?
To find out more about True North Learning’s Leadership Development Programs visit us at http://truenorthlearning.com.au/leadership-development/leadership-development.php